Service notices
478 results found
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Version 7.24 update beginning on November 9th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.24 is scheduled for Tuesday, November 9th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added a new Store API call to our admin API, allowing you to retrieve information about online store orders and products, and set the status of an existing order. You can filter…
0 votesAll clients have been successfully upgraded to Version 7.24
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Version 7.23 update beginning on September 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.23 is scheduled for Tuesday, September 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1858
0 votesAll clients have been successfully updated to Version 7.23
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Version 7.21 update beginning on June 2nd, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.21 is scheduled for Wednesday, June 2nd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added the ability to export invoice line items to a spreadsheet, and export tracking information for a particular email message to a spreadsheet. We've also added a new email template to announce…
0 votesAll accounts were successfully upgraded to Version 7.21.
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Scheduled maintenance for AffiniPay 2am CDT Sunday April 18th
Wild Apricot Payments/AffiniPay has scheduled 30 minutes of maintenance beginning at 2 am CDT on Sunday, April 18. Clients should experience minimal interruption to transaction processing during this time.
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Version 7.19 update beginning on March 4th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.19 is scheduled for Thursday March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for free store products, and we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1821.
0 votesVersion 7.19 was successfully published to all clients
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Issue with emails returning an Internal Server Error
Wild Apricot is currently experiencing email server issues where certain emails being sent out may fail and return an "Internal Server Error". Our team is currently investigating this issue and hope to have this resolved as soon as possible. We are sorry for the inconvenience.
0 votesThe problem with email failures has been resolved
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Version 7.18 update beginning on February 1st, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.18 is scheduled for Monday, February 1st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1819.
0 votesVersion 7.18 was successfully published to all clients
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Event announcements currently not being sent
We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.
0 votesEvent announcements are now going out. It may take several minutes to empty the queue.
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Issues with processing credit card payments for Wild Apricot subscription
We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.
Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.
Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.
0 votesThe issue with processing payments for Wild Apricot subscriptions has been resolved
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Phone and chat support unavailable for the rest of Wednesday September 30th
Phone and chat support will not be available on September 30th
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Internal error when making an online payment
We are currently experiencing a problem with an error message appearing when trying to make an online payment. We are working to resolve the problem.
0 votesThe issue with making online payments has been resolved.
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Experiencing problems taking Support calls and emails
We are experiencing intermittent problems receiving Support calls and emails. We are working to fix this problem.
0 votesThe issue with receiving Support calls and tickets has been resolved.
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Version 7.15 update beginning on September 17th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.15 is scheduled for Thursday, September 17th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a social buttons gadget to the email editor so that you can add buttons that link to your various social media accounts. As well, the Colors and styles screen now features a new color picker with the ability to add custom colors to…
0 votesAll clients were succesfully upgraded to Version 7.15
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Wild Apricot technical support availability Sept 4th to 7th 2020
Wild Apricot Support will not be available from Friday, September 4th to Monday, September 7th.
We will be back at regular operating hours of Monday-Friday 10AM-5PM EST from September 8th onwards.
We apologize for any inconvenience this might cause.
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Issues with the Payment settings screen
We are currently experiencing issues with the Payments settings screen. This should be resolved shortly but in the meantime, avoid making changes to your payment settings.
0 votesThe issue with the Payment settings screen has been resolved.
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Version 7.12 update beginning on June 8th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.12 is scheduled for Monday, June 8th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added the ability to duplicate an email gadget within the new email editor, and fixed a number of bugs. For more information, see https://gethelp.wildapricot.com/en/articles/1723.
0 votesAll clients were successfully updated to Version 7.12
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Problem with links to help articles. Workaround available.
Currently, some links within the help site are not working. If the links ends with text rather than an article number, try removing the text from the link. We are working on resolving this issue as soon as possible.
0 votesThe help site is functioning properly now
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Currently experiencing intermittent issues receiving email
Wild Apricot is currently experiencing issues receiving email at all wildapricot.com email addresses. We hope to have the problem resolved shortly.
0 votesThe issue with receiving emails at wildapricot.com has been resolved.
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Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716…
0 votesAll clients were successfully upgraded to Version 7.11
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Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713
0 votesAll clients were successfully switched to Version 7.10
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