Service notices
478 results found
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Gradual System Upgrade 5.0 - April 19, 2014 beginning 1:00 am (EDT)
The first gradual system upgrade to ver 5.0 is scheduled on 19 April 2014 beginning at 1:am EST. Paid sites may experience a short downtime (under 30mins), while all Trial accounts will be inaccessible for up to 7hrs.
During this upgrade only Trial accounts will be upgraded to version 5.0 http://help.wildapricot.com/display/DOC/Release+history , while an "upgrade date notice" will be added to all other accounts.
Please save your work and log out in advance, and warn your clients of possible connectivity issues. Contact our support if you have any questions or concerns.
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Maintenance notice - April 12, 2014, up to 2 hours beginning 3:00 am (EDT)
We will be performing system maintenance on Saturday, April 12th, 2014 at 3:00 am (EDT) to prepare for the upcoming version 5.0 upgrade. It will take up to 2 hours.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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15 mins downtime on Mon 17 Mar 2014, starting at 3:35 EST
Wild Apricot servers unexpectedly went down on 17 Mar 2014 for about 15 mins beginning at 3:35 EST.
The issue was traced to a disconnected cable at our hosting company, and we are taking appropriate measures to prevent this in future.
We apologize for the inconvenience.
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Maintenance notice for support portal March 5, 2014
Server maintenance is planned for March 5, 2014 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hours beginning at 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Maintenance notice for support portal February 20, 2014
Server maintenance is planned for February 20, 2014 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hours beginning at 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Maintenance notice - February 5, 2014, up to 1 hour beginning 2:00 am (EST)
We will be performing system maintenance on February 5th, 2014, beginning at 2:00 am (EST), to address minor issues with Wild Apricot. This will take up to an hour to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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35 minutes downtime on Fri 24 Jan, starting at 5:15pm
Wild Apricot services were unexpectedly down for about 35 mins on Friday 24 Jan 2014, beginning at 5:15pm EST.
Our hosting company informed us one of their other clients suffered a DoS attack (Denial-of-Service) which brought down their network, causing Wild Apricot services to be affected as well. They assured us no servers were actually damaged during this period.
We apologize for the inconvenience.
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63 minutes of downtime on Saturday, Jan 11 beginning at 12:19 am
Wild Apricot services were unexpectedly down for a 63 minute period beginning at 12:19 am on Saturday, January 11, 2014. This service interruption was due to a malfunctioning UPS device used by our hosting company. They assure us that they will take measures to avoid similar issues in the future. We apologize for any inconvenience this might have caused. Sincerely, The Wild Apricot Team
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Maintenance notice - December 5, 2013, up to 20 minutes beginning 2:00 am (EST)
We will be performing system maintenance on December 5th, 2013, beginning at 2:00 am (EST), to address a couple of minor issues. This will take approximately 20 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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WA maintenance notice - Sep 12, 2013, up to 15 minutes beginning 2:00 am (EST)
We will be performing system maintenance on Sep 12, 2013, beginning at 2:00 am (EST), to address issues with our version 4.6 release. This will take approximately 15 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Maintenance notice for support portal 12 September, 2013
Server maintenance is planned for September 12, 2013 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hours from 1:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Version 4.6 upgrade on Tuesday, August 27th, beginning at 2:00 am (EST)
An upgrade of Wild Apricot to version 4.6 upgrade is scheduled for Tuesday, August 27th, beginning at 2:00 am (EST). Wild Apricot sites will be inaccessible for up to one hour.
Please save your work and log out in advance, and notify other users in your organization as appropriate. As always, all accounts will be updated automatically -- no action is required on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.
Version 4.6 enhancements include... Wild Apricot API – allows you to create programs that automatically retrieve data from your Wild…0 votes -
ISSUE with Chrome v.29 (file management, insert picture/document not working)
Chrome browser update to version 29 breaks file management functionality in Wild Apricot.
Insert picture, Insert document and Settings > File management screens display as empty windows and its impossible to use them in Chrome.
Our developers are working on this - in the meantime please use other browsers - Internet Explorer or FireFox.
We apologize for the inconvenience.0 votes -
Help site down for maintenance for 10 minutes on August 7th beginning at 2:20 am (EST)
We will be performing maintenance on our help site on August 7, 2013, beginning at 2:20 am (EST). This will take approximately 10 minutes to complete.
During this time, the help site will be unavailable.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Maintenance notice - July 24, 2013, up to 20 minutes beginning 2:00 am (EST)
We will be performing system maintenance on July 24, 2013, beginning at 2:00 am (EST), to address issues experienced with our version 4.5 release. This will take approximately 20 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Maintenance notice - June 27, 2013, up to 1 hour beginning 2:00 am (EST)
We will be performing system maintenance on June 27, 2013, beginning at 2:00 am (EST), to address issues with our version 4.5 release. This will take approximately one hour to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Maintenance notice - June 8, 2013, up to 1 hour beginning 1:00 am (EST)
We will be performing system maintenance on June 8, 2013, beginning at 1:00 am (EST), to upgrade our core firewalls. This will take approximately one hour to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
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Maintenance notice - May 29, 2013, up to 50 minutes beginning 2:00 am (EST)
We will be performing system maintenance on May 29, 2013, beginning at 2:00 am (EST), to address issues experienced with our version 4.5 release. This will take approximately 50 minutes to complete.
Changes include improvements to the speed of payment processing, and additional safeguards to prevent duplicate payments and situations where payments might have been processed but not recorded in Wild Apricot.
During the maintenance period, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The…
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Maintenance notice for support portal 27 May, 2013
Server maintenance is planned for May 27, 2013 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hours from 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Network connection issue 9:58am - 10:15am EST
Some customers may have experienced problems gaining access to their websites from 9:58am to 10:15am EST.
There was a network connection problem on our database servers. All of these problems have been resolved at this point, but if you continue to have problems, please contact our technical support department.We sincerely apologize for the inconvenience that this may cause.
0 votes
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