478 results found

1. Version 5.1.4 update on November 5, 2014 at 3am

   An update of Wild Apricot to version 5.1.4 is scheduled for Wednesday, November 5th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 15 minutes.

   This update will address a number of bugs reported by our users. As well, the Food Service theme set is being renamed to Fiesta. For details, see Update 5.1.4 http://help.wildapricot.com/display/DOC/Update+5.1.4 .

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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2. iPhone app shows maximum 20 events per screen

   [Wed, Oct 08 2014] The app seems to be limited to 20 events per screen (upcoming, past, all events screens) and there is no possibility to scroll screen for additional events. [Tue, Oct 21 2014] Wild Apricot mobile app updated to version 1.0.1 and is available for download from App Store. Latest update - both problems are fixed now, make sure you updated to the newest app version (1.0.1)

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3. 34 minutes downtime on Mon 06 Oct, starting at 1:46pm

   2:23PM EST: Sites are back up now. We will post an update shortly explaining the incident when we have information from our systems operation team. Sorry for the inconvenience and thank you all for your patience.

   3:18PM EST: We had an issue with one of WA core internal services causing sites to be extremely slow down or unavailable. Problem has been resolved.

   Downtime was from 1:46pm till 2:20pm.

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4. WA 5.1 maintenance notice - September 30, 2014, up to 20 minutes beginning at 3:00 am (EDT)

   We will be performing system maintenance on September 30th, 2014, starting at 3:00 AM (EDT). This could take up to 20 minutes to complete.
   During this time, users may experience delays or interruptions accessing Wild Apricot sites.
   Please save your work and log out in advance, and warn your clients about possible connectivity issues.
   We apologize for any inconvenience.
   Eugene, Wild Apricot System Operations Team

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5. Sites unavailable early this morning.

   Services were unavailable from 6:36am until 6:45am EST today.

   During this time, we experienced a substantial inbound spike that was affected bandwidth. The issue was escalated to our hosts Network Operation team for further analysis on the incident, however, we have not heard back yet on their preliminary findings.

   We will update this post when we have more information.

   Our apologies for the inconvenience this may have caused.

   sincerely,

   Kathryn

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6. WA 5.1 maintenance notice - September 4, 2014, up to 10 minutes beginning at 3:00 am (EDT)

   We will be performing system maintenance on September 4th, 2014, beginning at 3:00 am (EDT). This will take up to 10 minutes to complete.
   During this time, users may experience delays or interruptions accessing Wild Apricot sites.
   Please save your work and log out in advance, and warn your clients about possible connectivity issues.
   We apologize for any inconvenience.

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7. Phone Service Suspended

   To our valued clients, due to a higher than normal support ticket volume, as well as a shortage of staff, we are temporarily suspending our phone support service. We will be happy to assist you via email to support@wildapricot.com. Or you may wish to schedule a Call Back at: wildapricot.com/contact.

   We will have phone support up and running as soon as possible. We apologize for the inconvenience.

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8. Version 5.1 upgrade - July 31, 2014 at 3:00 am (EDT), up to 30 minutes

   We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:

   • Limit number of event registrations for each registration type
     • Event Registration Types with From AND To dates
     • Tracking event attendance
     • New Gadget: Featured Member
     • Selective 'Include name in list of event attendees' by default
     • Random sort order on member directory
     • Directory paging control to match sort order
     • Find Pages that use particular template
     • API v2 with write access to contact details and event registrations
       

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   We will be performing system upgrade to new version 5.1 on July 31st, 2014, beginning at 3:00 am (EDT). This will take up to 30 minutes to complete. During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   The upgrade will fix a number of bugs and performance issue for version 5.0, but will also add new features into the product, including:

   • Limit number of event registrations for each registration type
     • Event Registration Types with From AND To dates
     • Tracking event attendance
     • New Gadget: Featured Member
     • Selective 'Include name in list of event attendees' by default
     • Random… more
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9. 15 mins downtime on 21 July 2014

   Due to internal network connectivity issues on live environment one of our database servers has failed over that caused of downtime for all client’s sites. Downtime took approximately 15 minutes. We're currently investigating the cause of the issue to ensure it doesn't happen again in the future. We apologize for any inconvenience this may have caused.

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10. WA 5.0 maintenance notice - July 18, 2014, up to 10 minutes beginning at 2:30 am (EDT)

    We will be performing system maintenance on July 18th, 2014, beginning at 2:30 am (EDT). This will take up to 10 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

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11. 45 mins downtime on 15 July 2014

    On 15 July 2014 beginning at 10:15 am EST we experienced some connectivity issues with our network provider. As a result Wild Apricot client sites were down for about 45 mins. We are currently investigating what caused this and putting measures in place to prevent it in future. We apologize for the inconvenience.

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12. WA 5.0 maintenance notice - July 10, 2014, up to 15 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on July 10th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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13. WA 5.0 maintenance notice - June 19, 2014, up to 15 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on June 19th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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14. WA 5.0 maintenance notice - June 18, 2014, up to 15 minutes beginning at 3:00 am (EDT)

    We will be performing system maintenance on June 18th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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15. Intermittent connectivity issues on 4 June 2014

    On 4 June 2014 our hosting company experienced some intermittent network connection issues. This resulted in some of our clients (those still on version 4.6) not being able to access their sites. The time periods most affected were between 10:30am - 10:50am and between 3:20pm - 4:10pm EDT. We are not aware of any version 5 clients who were affected by this.

    During this gradual version 5 migration period (the first time we ever tried something like this!) we have to support two separate live environments for version 4.6 and version 5. This has resulted in some unforeseen glitches, and we hope things will improve once everyone is version 5. Please accept our sincerest apologies for all the inconveniences.

    On 4 June 2014 our hosting company experienced some intermittent network connection issues. This resulted in some of our clients (those still on version 4.6) not being able to access their sites. The time periods most affected were between 10:30am - 10:50am and between 3:20pm - 4:10pm EDT. We are not aware of any version 5 clients who were affected by this.

    During this gradual version 5 migration period (the first time we ever tried something like this!) we have to support two separate live environments for version 4.6 and version 5. This has resulted in some unforeseen glitches, and… more

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16. Email Issues on 3 June 2014

    On 3 June 2014 we experienced some email glitches that resulted in some previously sent email emails from 27, 28 and 29 May being resent. This started with some email server problems on version 5, which resulted in emails getting stuck in "Sending in progress". Around the 28th of May we had experienced similar email issues but that was on ver 4.6. In our attempt to send the version 5 emails only that were stuck in "Sending in progress" we mistakenly resent the version 4.6 emails from 28th of May as well.

    We sincerely apologize for this error and we are taking measures to prevent something like this from happening in future.

    On 3 June 2014 we experienced some email glitches that resulted in some previously sent email emails from 27, 28 and 29 May being resent. This started with some email server problems on version 5, which resulted in emails getting stuck in "Sending in progress". Around the 28th of May we had experienced similar email issues but that was on ver 4.6. In our attempt to send the version 5 emails only that were stuck in "Sending in progress" we mistakenly resent the version 4.6 emails from 28th of May as well.

    We sincerely apologize for this error and we… more

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17. WA 5.0 maintenance notice - May 28, 2014, up to 15 minutes beginning 3:00 am (EDT)

    We will be performing system maintenance on May 28th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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18. WA 5.0 maintenance notice - May 15, 2014, up to 15 minutes beginning 3:00 am (EDT)

    We will be performing system maintenance on May 15th, 2014, beginning at 3:00 am (EDT), to address a set of issues with Wild Apricot ver 5.0. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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19. WA 5.0 maintenance notice - May 7, 2014, up to 5 minutes beginning 3:00 am (EDT)

    We will be performing system maintenance on May 7th, 2014, beginning at 3:00 am (EDT), to address minor issues with Wild Apricot ver 5.0. This will take up to 5 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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20. WA 4.6 maintenance notice - April 25, 2014, up to 15 minutes beginning 3:00 am (EDT)

    We will be performing system maintenance on April 25th, 2014, beginning at 3:00 am (EDT), to address minor issues with Wild Apricot ver 4.6. This will take up to 15 minutes to complete.

    During this time, users may experience delays or interruptions accessing Wild Apricot sites.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

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